1. Acceptance of Terms

By accessing, browsing, creating an account, or completing a purchase on the KeenTail website or mobile application, you explicitly agree to be bound by these Terms, as well as our Privacy Policy and Refund Policy, which are incorporated by reference. If you do not agree to these Terms, you may not use our services.

You must be at least 18 years old to use our services and make purchases. By agreeing to these Terms, you represent that you are at least 18 years of age.

2. Account Registration and Security

• To access certain features or make purchases, you may need to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
• You are solely responsible for maintaining the confidentiality of your account password and for all activities that occur under your account.
• You agree to notify KeenTail immediately of any unauthorized use of your account or any other breach of security. KeenTail cannot and will not be liable for any loss or damage arising from your failure to comply with this security obligation.

3. Electronic Communications

By using our services, you consent to receive communications from us electronically, such as emails, text messages, and notices posted on our website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

4. Product Information, Pricing, and Orders

• Product Accuracy: We strive to ensure that product descriptions, images, and pricing are accurate. However, we do not warrant that product descriptions or other content on the site are entirely accurate, complete, reliable, current, or error-free. If a product offered by KeenTail is not as described, your sole remedy is to return it in unused condition as per our Refund Policy.
• Pricing and Availability: Prices and product availability are subject to change without prior notice. While we do our best to ensure accurate pricing, errors may occur. We reserve the right to correct any errors, inaccuracies, or omissions (including after an order has been submitted) and to revoke any stated offer or promotion.
• Order Acceptance and Refusal of Service: We reserve the right, at our sole discretion, to refuse or cancel any order for any reason, including but not limited to, product or service availability, errors in the description or price of the product or service, error in your order, or suspected improper use of the site (e.g., bulk purchases for resale). We also reserve the right to restrict or terminate accounts or refuse service to anyone at any time for any reason.
• No Resale: Products purchased from KeenTail are intended for individual, family, or household use only and are not for resale or commercial purposes without our prior written consent. Any unauthorized resale or commercial exploitation of our products is strictly prohibited and may result in order cancellation or account termination.

5. Intellectual Property Rights

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of KeenTail or its content suppliers and protected by international copyright, trademark, and other intellectual property laws. The compilation of all content on this site is the exclusive property of KeenTail. You may not copy, reproduce, modify, distribute, display, or transmit any of the content without our prior written consent.

6. Return and Refund Policy

Our detailed Return and Refund Policy governs all returns and exchanges. Due to the hygienic nature of many dog supplies, we kindly ask you to review your order carefully before purchasing. Please refer to our dedicated Refund Policy page for comprehensive information on eligibility, timeframes, process, and non-returnable items.

7. Disclaimer of Warranties; Limitation of Liability

KeenTail provides its website and services on an "as is" and "as available" basis. We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

In no case shall KeenTail, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

8. Indemnification

You agree to indemnify, defend, and hold harmless KeenTail and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

9. Governing Law and Jurisdiction

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Hong Kong, without regard to its conflict of law provisions. However, please be aware that mandatory consumer protection laws of the country where you habitually reside may also apply and override certain aspects of these Terms.

For any disputes, you agree to first contact us at support@keentail.com to attempt to resolve the dispute informally. If a resolution is not reached, the dispute will be subject to the exclusive jurisdiction of the courts located in Hong Kong.

10. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

11. Contact Information

Questions about the Terms of Service should be sent to us at support@keentail.com.